Master of Your Time

Every watch is hand-assembled in our New Hampshire studio, built exactly to your spec.

Production

Ready-to-ship models leave our studio in 5 to 7 business days. Each movement is hand-adjusted and tested three times before it earns our seal.

Custom dial orders take 10 to 15 business days. We send you a design proof to approve before we begin.

You will receive updates at every stage of the build, and you can check your order status anytime.

Craftsmanship

Every watch carries our hand-engraved wing logo, finished with precision color filling and polishing in-house.

Beyond that, we offer custom dial artistry, personalized surface designs, case back engraving, and full component color matching. Bring your unique vision to life from intricate hand-painted motifs to signature emblems and exclusive patterns. Our artists work closely with you to translate your ideas into stunning wearable art that tells your story.

All watches feature Swiss-grade luminous coating built to perform when you need it most.

Our Promise
  • Hand-assembled in New Hampshire by skilled watchmakers.
  • Every watch endures a 48-hour accuracy test before it ships. If it does not pass, it does not leave our shop.
  • 12-month warranty covering craftsmanship and movement.
Bulk Orders
  • 5 to 10 watches: 10% off
  • 11 to 25 watches: 15% off
  • 26 to 50 watches: 20% off
  • 50+ watches: Custom pricing with a dedicated project manager
Get In Touch

Questions or special requests? Email us at support@usamodwatch.com. We respond within 24 hours on business days.

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Shipping policy

Shipping Policy

Shipping Destinations We currently ship to the following countries:

  • United States (including Hawaii and Alaska)
  • Canada
  • For international customers in other regions, please contact us at support@usamodwatch.com for specialized assistance.

Shipping Rates

  • Standard Shipping: We offer Free Standard Shipping on all orders to the U.S. and Canada.
  • No minimum purchase is required to qualify for free shipping.

Estimated Delivery Time Your total delivery time includes Order Processing Time (preparing the watch for shipment) and Transit Time (time in carrier custody).

 

For Customers in the United States

Order Processing Time: 3 – 5 business days (Monday – Friday).
Transit Time: 3 – 5 business days (Monday – Friday).
Total Estimated Delivery: 4 – 8 business days.

For Customers in Canada

Order Processing Time: 1 – 3 business days (Monday – Friday).
Transit Time: 5 – 10business days (Monday – Friday).
Total Estimated Delivery: 6– 13 business days.

Note:

1.All delivery times are estimates and may vary due to customs clearance, carrier delays, or public holidays.

2.DIY orders require an additional 3 business days for processing.

Shipping Origin Orders are shipped from our fulfillment partners or logistics facilities based on product availability and destination to ensure the most efficient delivery possible.

Returns & Delivery Issues To ensure efficient processing, please note the following:

  • Return Authorization Required: Do not mail returns to the business address listed below without prior authorization.
  • Please contact support@usamodwatch.com to initiate a return and receive the correct Return Shipping Address (Fulfillment Center location).
  • If your tracking shows "Delivered" but the package is missing, contact us with your Order Number and Tracking Information.
  • We will open an investigation with the carrier. Please allow up to 3 business days for a resolution.

Contact Us For any questions regarding your shipment, our team is here to assist you:

  • Registered Business Address: 82 Wendell Ave STE 100 Pittsfield, MA, 01201 USA
  • Office Address: 427 Amherst St, Unit 6,Nashua, NH 03063
  • Operating Hours: Monday – Friday (9:00 AM – 5:00 PM EST)
  • Email: support@usamodwatch.com