Shipping policy
Shipping Policy
Shipping Destinations We currently ship to the following countries:
- United States (including Hawaii and Alaska)
- Canada
- For international customers in other regions, please contact us at support@usamodwatch.com for specialized assistance.
Shipping Rates
- Standard Shipping: We offer Free Standard Shipping on all orders to the U.S. and Canada.
- No minimum purchase is required to qualify for free shipping.
Estimated Delivery Time Your total delivery time includes Order Processing Time (preparing the watch for shipment) and Transit Time (time in carrier custody).
For Customers in the United States
Order Processing Time: 3 – 5 business days (Monday – Friday).
Transit Time: 3 – 5 business days (Monday – Friday).
Total Estimated Delivery: 4 – 8 business days.
For Customers in Canada
Order Processing Time: 1 – 3 business days (Monday – Friday).
Transit Time: 5 – 10business days (Monday – Friday).
Total Estimated Delivery: 6– 13 business days.
Note:
1.All delivery times are estimates and may vary due to customs clearance, carrier delays, or public holidays.
2.DIY orders require an additional 3 business days for processing.
Shipping Origin Orders are shipped from our fulfillment partners or logistics facilities based on product availability and destination to ensure the most efficient delivery possible.
Returns & Delivery Issues To ensure efficient processing, please note the following:
-
Return Authorization Required: Do not mail returns to the business address listed below without prior authorization.
- Please contact support@usamodwatch.com to initiate a return and receive the correct Return Shipping Address (Fulfillment Center location).
- If your tracking shows "Delivered" but the package is missing, contact us with your Order Number and Tracking Information.
- We will open an investigation with the carrier. Please allow up to 3 business days for a resolution.
Contact Us For any questions regarding your shipment, our team is here to assist you:
- Registered Business Address: 82 Wendell Ave STE 100 Pittsfield, MA, 01201 USA
- Office Address: 427 Amherst St, Unit 6,Nashua, NH 03063
- Operating Hours: Monday – Friday (9:00 AM – 5:00 PM EST)
- Email: support@usamodwatch.com















