After-sale Request
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Email or Zip Code
Order Number or Tracking Number
Find My Order
Submit a Request
My Requests
After-sale Type
Refund
Return
Exchange
Repair
Reshipment
▸
How it works
1. Submit your request with a reason and photos
2. We review and approve it
3. Ship the item(s) back using the return address or label we provide
4. Enter your tracking number once shipped
5. We process your refund or replacement
Reason
Additional Details
Upload Images (optional)
Choose Images
Supported: JPG / PNG / GIF / WEBP · max 10MB per image
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Shipping address for your replacement (where we will send the new item)
Use a saved address
-- Enter a new address --
Delete saved address
Full name
Phone (optional)
Address line 1
Address line 2 (optional)
Country
ZIP / Postal code
State / Province
City
Save this address to my address book
Choose the item(s)
Search
How would you like to ship your watch to us?
I will ship it myself
You arrange and pay for the shipping to us
Use the store label
We send a prepaid label - a label fee may apply
We will send your repaired watch back to the delivery address you filled in above.
Submit Request